Feature Locked - Won't Connect to New Router

[CNPMacUser]

I can't connect to the new WiFi router recently installed. It is on my MacBook Pro M1 with MacOS Big Sur v 11.2.2 but all of the instructions to user setup wizard or reset won't work because I continually set message: Feature Locked - The feature has been locked by your system administrator or the person who set up the printer. I set it up and am the administrator - I don't know how this happened and how to undo it. I followed all the instructions to turn off, disconnect all devices, and the router and reconnect and it did not help. I also tried to reinstall the printer driver and firmware but it also did not work because it cannot find the wireless network and I cannot get it to recognize the network because all the features are locked. How do I undo this?

Your help will be much appreciated.

[TEJ1602 · Accepted solution]

@CNPMacUser, Welcome to HP Support Community!

The only option left is to perform a full reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[CNPMacUser]

Thank you! Thank you! It worked. I spend hours trying to figure it out before I posted to no avail. I really appreciate your help.

I didn't see the BL button after pushing it twice it disappeared but I kept pushing it as you advised and it worked.

Thanks again for your help. 

[TEJ1602]

@CNPMacUser

That's great! Happy to hear that.

Let me know if you need any further assistance.

[Danarossv]

I have the same problem Can you send me the link to reset. 

thanks

[CindyOly]

I have an HP office jet pro 8620. I was having no trouble with it until I bought a new router. I spoke with Google Nest Wifi support today and we tried connecting it with 2 different wifi networks and my iphone personal hotspot. In the printer control panel set up it shows my networks, I type in the PW and repeatedly get "unable to connect" message. I have turned the printer, router and modem off and on. I have reset the printer. I still cannot get it to connect. PLEASE HELP. Thank you. (I have a MacBook Pro 2019.)