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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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jwj6872
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Feed to scanner bed will not work. I can scan when placing item on the glass.

HP Recommended
HP Envy 7645 All-in-one
Microsoft Windows 10 (32-bit)

HP Envy 7645 All-In -One.  The scanner paper feed to the glass will not work.  The scan still takes place as if the feed did work.  

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Jay_G24
HP Support Agent
HP Support Agent
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Hi @jwj6872,

 

I'd like to help!

 

What is the paper type you are trying to scan?

Are you able to make copies using the document feeder?

 

Meanwhile, Try changing the source on the scan application

 

Change settings in HP Scan before you complete a scan job.

  1. Scan Shortcuts

  2. Show Viewer After Scan check box

  3. Source options

  4. Scan settings

  5. More

  1. Select a Scan Shortcut, such as Save as PDF or Email as JPEG.

    NOTE: 

    To save or email a multi-page scan as a single file, select a PDF shortcut. Multi-page JPEG scans save as separate files.

  2. Select the Show Viewer After Scan check box.

  3. If your printer has both a document feeder and scanner glass, select Document Feeder if loaded under Source.

  4. Make sure the other settings such as Page Size, Color Mode, and Page Sides match your scan job.

    NOTE: 

    If you want to scan both sides and 2-sided scanning is not an option, you can add pages to your scan later.

  5. Click More to change advanced settings, such as Resolution (ppi), Orientation, Destination, and File Name.

Also, try the steps in the document - ADF does not pick paper or feeds in too many sheets

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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