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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-23-2024 03:53 AM

HP Recommended

I have a HP LaserJet 100 color MFP M175a Multifunction Printer.   The issue is with the scanning from the feeder.   Once the scan command is clicked in scan software, the printer identifies the command from PC and feeder rolls the pages.  But the scan software shows error "Scanner communication cannot be established. Ensure your product is powered on......"  The page can be successfully scanned from flat bet.  But from feeder i receive above error. 

Please help

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