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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
drbrittany
New member
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Message 1 of 2
176
Flag Post

Flatbed scanner won't work on ENVY Photo 7800

HP Recommended
ENVY Photo 7800
Other

Every time I try to scan from the flatbed, an error pops up saying nothing detected in ADF. I have selected flatbed as the source through HP Scan.  Have reinstalled drivers, HP easy start software, powered down/off the scanner - pretty much every trouble shooting measure.  Even re-seated all the doors, cartridges, lid, etc. Nothing works. Operating system is Mac OS Catalina 10.15

1 REPLY 1
ShlomiL
Level 17
Level 17
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Message 2 of 2
Flag Post
HP Recommended

Hi,

Please follow below steps to scan, HP Easy Scan is not currently supported on Catalina:

https://support.hp.com/in-en/document/c06455960

 

Shlomi



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