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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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Every time I try to scan from the flatbed, an error pops up saying nothing detected in ADF. I have selected flatbed as the source through HP Scan.  Have reinstalled drivers, HP easy start software, powered down/off the scanner - pretty much every trouble shooting measure.  Even re-seated all the doors, cartridges, lid, etc. Nothing works. Operating system is Mac OS Catalina 10.15

1 REPLY 1
HP Recommended

Hi,

Please follow below steps to scan, HP Easy Scan is not currently supported on Catalina:

https://support.hp.com/in-en/document/c06455960

 

Shlomi



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