• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎06-24-2024 01:55 PM

HP Recommended

Almost all print jobs and all copies keep triggering for the printer to stop and ask to load tray 1 for legal size. The printer has nothing legal size in all the trays. I have factory reset, wiped hard drive, input newest Firmware. And nothing is resolving it. I edited the size to letter, but it keep prompting for Legal size. It's not an issue of printing from the PC, it's the printer itself. 

 

Tray 1 is set to any/any, and usually all print jobs will select a tray with plain/letter sized paper. But it's prompting always to load tray 1 for legal size. It's an annoyance for end users.

 

Printer: Laserjet Enterprise MFP M527

Category:
2 REPLIES 2

‎06-24-2024 04:30 PM

HP Recommended

Set tray 1 to anything but any/any as this can trigger issues. Also check that the default paper size is set to letter as I had one that was set to legal and not letter and if a job is sent without a specific size requested it will want to print on the default.

 

Repairatrooper_0-1719268207646.png

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎06-25-2024 07:12 AM

HP Recommended

We have tray 1 companywide as any/any with no issues like this printer is experiencing. The default was already 8.5 X 11 for letter for that specific setting shown. I also re-added to see if it help, and it didn't. This printer was working prior, then somehow is keeps being triggered to ask to load tray 1 and asking for legal sized paper. Thank you for advise, I am not sure if something hardware within is making it do this as software I can't find issues.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.