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‎05-01-2020 01:04 PM

HP Recommended
Product: HP photosmart 6520
Operating System: macOS 10.15 Catalina

I have worked with two different Virtual Agents, I have tried all the trouble shooting, I have posted on community boards, tried two different phone numbers for HP and have not resolved my issue.  The first phone said because of a high volume of calls, they couldn't help me and hung up. The second call wanted a magic number from either of the virtual agents I typed with and I was unable to give them a number because neither virtual agent gave me a number. I spent 90 minutes trying to fix this yesterday and another hour today with out any luck. Can anyone tell me how to contact a real person at HP. I am extremely frustrated.

1 REPLY 1

‎05-02-2020 04:09 AM

HP Recommended

Hi @JDSF

Welcome to the HP Support Community. I'd be happy to assist you.

 

I understand your concern. For us to help you better, what is the issue with the printer?

 

Keep me posted for further assistance.

 

KUMAR0307
I am an HP Employee

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