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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP ENVY Pro 6452 All-in-One Printer
Microsoft Windows 7 (64-bit)

Getting this message when trying to fax "looks like an error occurred prior to sending the fax" I have tried all of the recommended fixes and nothing has worked

1 REPLY 1
HP Recommended

Hi @Candess,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Are you using a dedicate or a shared line for fax?

Are you facing any issues while receiving the fax?

 

Let's print a fax test report

 

Print a fax test report to identify any issues with the printer, phone line connection, or fax settings.

On the printer control panel, locate Run Fax Test or Fax Test Report in the Fax or Setup menus.

 

Check the phone line if it has any interference.

 

Also, on the printer, go to Fax Settings> Tools > Error correction mode > Turn it Off.

Run the fax test again.

 

Also, try sending a test fax to HP.

For further assistance, Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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