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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP OfficeJet Pro 9025
macOS 11.0 Big Sur

Copying and Scanning from document feeder results in 2 vertical lines on the documents. Cleaning protocols of the components have been followed without resolution of the problem.

5 REPLIES 5
HP Recommended

Sometimes you can have barely visible adhesive residue, have you laid the defect page next to the glass to better locate where on the glass the defect is coming from?  Using a bright flashlight can help to show these barely visible contaminants. It can sometimes be very frustrating getting rid of some debris. Do you get any defects from the flat bed glass?

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HP Recommended

Copies and scans on the glass are fine. Vertical lines only appear with use of document feeder and all parts have been cleaned.

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Can you post a sample? If scans from glass are good you either have an electronic issue or something up with the slit glass. Any scratches on the glass? I have had customers feed staples through and scratch the glass and that is a game ender as there is no fix for that.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Here are samples from document feeder, then scanner glass. Scan document- scanner glass.jpgScan document- document feeder.jpg Ido not see any defect on the surfaces I can view.  Any suggestions?  Thanks for any help you can give. 

 

Scan document- document feeder.jpg

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vertical line.jpg Notice the black vertical line on a page that I scanned in through the ADF.  Interesting when I use the ADF for a 2 sided copy, only page 1 has the vertical line, page 2 looks fine (no vertical Line)

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