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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-05-2020 03:03 PM

HP Recommended
Product: Officejet 9010 Series
Operating System: Microsoft Windows 10 (64-bit)

I have new All in One Officejet 9010 and can NOT scan to my own email...This is my 3rd and I have never had a problem before. I have been on the phone with HP tech and Earthlink tech and each blames the other...I can scan to outlook and gmail with no problems...Any suggestions????? BTW...scanner is et up correctly and this is what I get when I scan to me...

 

 

Category:
1 REPLY 1

‎11-19-2020 07:43 AM

HP Recommended

Hi @Seamaid53,

 

I'd like to help!

 

 From a trusted device, sign in to your email account. Go to your account settings, search for authentication, SMTP, or security, and then follow the on-screen instructions to set-up access for the scan to email feature. and then try and add your email to scan to the email list.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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