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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HELP!!!! Can NOT Scan to my earthlink email

HP Recommended
Officejet 9010 Series
Microsoft Windows 10 (64-bit)

I have new All in One Officejet 9010 and can NOT scan to my own email...This is my 3rd and I have never had a problem before. I have been on the phone with HP tech and Earthlink tech and each blames the other...I can scan to outlook and gmail with no problems...Any suggestions????? BTW...scanner is et up correctly and this is what I get when I scan to me...



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HP Recommended

Hi @Seamaid53,


I'd like to help!


 From a trusted device, sign in to your email account. Go to your account settings, search for authentication, SMTP, or security, and then follow the on-screen instructions to set-up access for the scan to email feature. and then try and add your email to scan to the email list.


Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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