HELP! me enlarge a small receipt on my new hp envy 5052

[teejon]

No error messages.  I  could enlarge on my old envy but this new one has me stumped.  I try to do it as follows.

From the touch screen>copy>settings (the cogwheel)>resize>custom>number pad>increase to 200%>done  and I can't get any further.  No matter what I do, I get a 100% copy.

[KrazyToad]

@teejon

Welcome to HP Community

I have gone through your Post and would like to help

Please try these steps

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
 

Also ensure then printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

if the issue persists we will attempt a Semi Full Reset

Keep me posted how it goes

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.