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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP 4306 ALL IN ONE
Microsoft Windows 10 (64-bit)

Problem with my HP scan utility program scanner communicates with computer and when you click "done" window comes up asks if you want to "save" when you say yes "save as window locks" so you cannot save the scan that was successfully sent from the HP 4306 to the HP 19-2304

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