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Locked

‎06-27-2022 08:16 PM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: Microsoft Windows 11

HP model 8710 3 in one . New lapto with Windows 11and now scanner says login and password are incorrect.

 

Category:
1 REPLY 1

‎07-01-2022 10:04 AM

HP Recommended

Hi @jacaseyusa1,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand the printer is locked with the admin user name and password

 

We can perform a factory default on the printer to resolve the issue

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

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