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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-08-2024 01:52 PM - last edited on ‎11-08-2024 01:53 PM by Moderator

HP Recommended

HP 3835  5 in one printer does not scan documents

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1 REPLY 1

‎11-10-2024 03:06 AM

HP Recommended

Hi @ChrisJ11,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

here are some questions to help narrow down the issue with your HP 3835 scanner:

 

  • When you attempt to scan, does the printer display any error messages, or does the scanning process start but fail to complete?
  • Are you using the HP Smart app, or another scanning software, or trying to scan directly from the printer’s control panel?
  • Has the scanner ever worked successfully, or is this the first time you've experienced this issue?
  • Are you connecting to the printer via USB, Wi-Fi, or another method?
  • Have you recently updated your computer’s operating system or the HP drivers/software?

 

Meanwhile, refer to this document to see if that helps. 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
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