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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-07-2024 02:35 AM

HP Recommended
Operating System: Microsoft Windows 11

Scan to email keeps throwing invalid credentials when configuring.

Logon details are correct.

Credentials accepted and working under configure alerts in EWS but same settings do not work in the scan to mail configuration.

2 REPLIES 2

‎06-07-2024 10:32 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Please refer to this resource for Setting up Scan to Email:

https://www.youtube.com/watch?v=pnskJuz-RLo

 

For more resources on the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPgUB8MiJRZkvkMi1nrjg1nB

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎06-10-2024 12:21 AM

HP Recommended

Many thanks for your response however we are using a standard smtpauth configuration on port 587. Two step verification is not enabled. We can connect to the server via telnet and authenticate without an issue. 

 

The confusing part is that the settings work perfectly when configuring the alerts on the EWS but the same settings do not work when configuring the Scan to Mail on the EWS.

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