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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Musicman9
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HP 5258 Scanning

HP Recommended
HP officejet 5258
Microsoft Windows 7 (32-bit)

I've changed  a color cartridge on my HP 5258 officejet printer. The printer printed out a test sheet that says to scan it. It doesn't scan but goes to the printer tool bar which says to go to 123.hp.com/setup. I'm lost now and don't see a scan option anywhere. Anyone know how else to proceed?

 

Musicman9

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sandytechy20
HP Support Agent
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@Musicman9

 

Welcome to the HP support community.

 

I understand that you are unable to align the printer after changing the cartridge, follow these steps to fix the issue.

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware 

Here are the steps:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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