HP 5510 - no scan via wifi, but on USB

[Warlord711]

Hi ! My Photosmart 5510 stopped to scan via wifi. Both directions fail:

HP->PC, also PC->HP

If I connect via USB, everything is fine.

What I did:

Removed all HP software

Reinstalled latest All-in-One Software

Removed the printer from windows Printer management several times.

Reinstalled the printer

Run Scan Doctor 5.3.1 - reports  no error on USB, reports driver error via wifi

Disabled all AV,Firewall etc.

[Jay_G24]

Hi @Warlord711

Welcome to the HP Support Community. I'd be happy to assist you

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

And then reinstall the printer full-featured drivers from software and drivers page  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Warlord711 · Accepted solution]

I found the cause of the issue by myself. 

One of the HPCommunicator files crashed every minute and luckily with a dump+windbg, I was able to find that the crash AND in extension the scan error, are caused by a faulty driver of a webcam.

After removing the driver, the scan via wifi worked again.