HP 6100 EWS scan disabled

[MelZel]

Hp Smart Tank 6100 iMac OS 12.0. All printer functions using HP Smart on Mac work. However when using the EWS interface, Scan is disabled with this message. "You cannot use this function because it has been disabled. For more information, contact the person who set up the printer. Since I set up the printer I have no idea how or who this was disabled. In addition, I need the EWS scan function to work, because you need to get into that page to change or delete the PIN, which in a home environment is just a pain in the butt.

And just to complete the package, HP Smart on an iPhone 12 with IOS 17.5.1. attempting to scan, which works on all the Macs, PCs and iPads I have gets a message "Feature Unavailable, mthis feature is not supported by the selected printer.. Connect to a different printer to use this feature".  

Any help with either or both would be greatly appreciated.

[Irfan_06]

Hi @MelZel,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with scanning from the EWS page of your Printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D)  Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[MelZel]

Thanks for Irwin 6 the reply, although it hasn't solved the situation. Just to make sure we're on the same page, you mention removing the cartridges. The printer in question is a 6001 Smart Tank. There are no ink cartridges. Nevertheless, I completed the exercise minus the cartridge part,  to no avail. Scanning from the EWS is disabled., and scanning is "not available" in the HP Smart app on an iPhone, although it works on iPads and Macs. Any further thoughts would be appreciated.

[Irfan_06]

Hi @MelZel,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support