cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Thunderpuss
New member
1 0 0 0
Message 1 of 2
56
Flag Post

HP 6960 Unable to Scan - Everything Else Works

HP Recommended
6960
Microsoft Windows 10 (32-bit)

Anyone who is out there with the same problem - Printer seems to work fine in every other sense, but the HP Smart software won't let you scan and says "Printer Status Unknown".  Uninstall and Reinstall the HP Smart app.  I wasted time with all those other recommended fixes - but this did the trick.   Good luck!

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
15,149 15,110 1,220 1,380
Message 2 of 2
Flag Post
HP Recommended

Hi @Thunderpuss,

 

I'd like to help! 

 

Try the below suggestions-

 

1)Uninstall HP Smart 

 

2)Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps how to do a Windows Update to install all accessible operating system update.

 

If you are accessing Windows 10, then these steps are for you.

  1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
  2. Tap on the “Check for updates” option.
  3. After clicking on that option, Windows will install the updates automatically.
  4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

3) try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

4)Reinstall HP Smart

 

If the error persists, install theHP Easy Start (under the Software and Utility tab )and use HP Scan to scan a document 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation