HP 6978 - ERROR MESSAGE - UNABLE TO SEND OR RECEIVE FAXES

[ICKEB]

HP Office Jet 6978,  Error message - Unable to send or receive faxes.  Phone line works.

HELP!

[Raj_05]

Hi @ICKEB,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're encountering an issue with your HP OfficeJet 6978 printer and receiving an error message stating "Unable to send or receive faxes," there are several potential causes and troubleshooting steps you can try.

Check Phone Line Connection:

• Ensure that the phone line is securely connected to the "1-Line" or "Line In" port on the back of the printer.
• Verify that the phone line is functional by connecting it to a phone and checking for a dial tone.

Check for Phone Line Issues:

• Test the phone line for any noise or interference. If there is static or interference, it might affect fax transmission.
• If you have a spare phone cable, try replacing the current cable to rule out the possibility of a faulty cable.

Fax Settings:

• Double-check the fax settings on your printer to make sure they are configured correctly. Ensure that the fax settings match your country/region and any other specific requirements.

Check for Fax Transmission Errors:

• Print a fax test report to check for any transmission errors or issues. This report can help identify specific problems with the fax function.
  • On the printer's control panel, navigate to the "Setup" menu.
  • Select "Reports" and then choose "Fax Test Report."

Update Firmware:

• Check if there are any firmware updates available for your HP OfficeJet 6978. Updating the firmware may resolve known issues and improve overall performance.

Check Memory Status:

• If the printer's memory is full, it may not be able to send or receive faxes. Check the printer's memory status and clear any stored faxes if necessary.

Fax Speed:

• Adjust the fax speed settings on your printer. Slowing down the fax speed may help improve transmission reliability in certain situations.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support