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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎04-20-2022 07:17 AM

HP Recommended

I open HP Smart to scan. It requires me to sign into my HP account. It then tells me itis loading my account info. Then it takes me back to the previous screen where I can select print, scan, etc. I click on Scan and it takes me to the sign on screen for my HP account. It does this continually. I uninstalled HP Smart and reloaded. Worked for about a week. Now back tot he same issue. Also, will not accept HP 902XL ink  

Category:
1 person had the same question
1 REPLY 1

‎04-27-2022 09:07 AM

HP Recommended

@kw6978

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

The HP Smart App has some issue. It should be ok by the next update.

 

What error do you get regarding the ink? Do you've any spare ink?

 

Let us know 🙂

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day! 

 

 


I am an HP Employee

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