HP 7460 scan stops midway

[Stephen0612]

When using HP smart the scanner start to scan and then stops 

[Raj_05]

Hi @Stephen0612,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When your HP 7460 scanner stops midway through a scan, there could be a few potential reasons behind it. Here are some troubleshooting steps you can try.

• Check Connection: Ensure that the scanner is properly connected to your computer or network. If it's a USB connection, try using a different USB port or cable to rule out any connection issues.
• Update Drivers: Make sure that your scanner drivers are up to date. Sometimes outdated drivers can cause compatibility issues with scanning software like HP Smart.
• Restart HP Smart: Close HP Smart and reopen it. Sometimes restarting the software can resolve temporary glitches.
• Restart Scanner: Turn off the scanner, wait for a few moments, and then turn it back on. This can sometimes reset the scanner and resolve any internal issues.
• Check for Software Updates: Ensure that both your scanner's firmware and HP Smart software are up to date. HP often releases updates to fix bugs and improve performance.
• Scan Settings: If the scan is stopping at a particular point, try adjusting the scan settings. For example, if you're scanning at a very high resolution, try lowering the resolution and see if the scan completes successfully.
• Scan from a Different Application: If the issue persists with HP Smart, try scanning from a different application or using the scanner's built-in controls (if available) to see if the problem is specific to HP Smart.
• Check for Paper Jams or Obstructions: Ensure that there are no paper jams or obstructions in the scanner's paper path. Even a small piece of debris can cause the scanner to stop unexpectedly.
• Reset Scanner Settings: Sometimes resetting the scanner to its default settings can resolve issues. Refer to the scanner's user manual for instructions on how to reset it.

By following these steps, you should be able to diagnose and resolve the issue with your HP 7460 scanner stopping midway through a scan.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support