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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎08-15-2024 08:01 AM

HP Recommended

Yes I have been using HP Smart app.  I using this app is how I found this problem as it scanned 11x17 but save it as 8.5x11.

Do you think I should uninstall it then try installing the software and after which re-install HP Smart app?

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‎08-19-2024 01:13 AM

HP Recommended

Hi @MartinVS ,

 

Thanks very much for your patience.

 

Can you try to uninstall and reinstall HP Smart app and try scanning again? Let us know the HP Smart version.

 

Thanks

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎08-20-2024 01:13 PM

HP Recommended

Hi, Thanks for your continued assistance.  I uninstall HP Smart App and tried to install the printer app but still got white screen.  I reinstalled Smart App.  It is version 155.1.088.0

As noted earlier, I still have Scan & Capture App installed.  Could this be causing the installation problem?

Regards, Martin

 

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‎08-28-2024 01:25 PM

HP Recommended

Any thoughts on next step?

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‎09-01-2024 08:28 PM

HP Recommended

Hi Martin,

 

We tried to scan on the 7740 printer and selected the "Entire Scan area" and was able to scan and save the 11x17" document.

Here's the settings used (note Scan Area)

greenturtle_1-1725243998822.png

 

 

 

 

 

HP Smart version:

greenturtle_0-1725243908207.png

 

 

Hope that helps!

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎09-02-2024 09:21 AM

HP Recommended

It worked.  Thanks for your patience and help.

Martin

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‎09-03-2024 03:47 AM

HP Recommended

Hi Martin,

Glad to hear that your issue is resolved and all is working well now.  Thanks for your patience too working with us.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
1 person found this reply helpful
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