HP 7740 Blue screen C4EB9647

[SABIHUDIN]

BLUE SCREEN ERROR C4EB9647 DOSE ANYONE KNOW WHAT THIS ERROR IS

[Raj_05]

Hi @SABIHUDIN,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code you provided, C4EB9647, seems to be associated with HP printers, particularly the HP Officejet Pro 7740. This error code is often related to issues with the printer's firmware or hardware.

To troubleshoot and resolve this error, you can try the following steps.

• Power Cycle the Printer: Turn off the printer, unplug it from the power source, wait for a minute, and then plug it back in. Turn on the printer and check if the error persists.
• Update Firmware: Ensure that your printer has the latest firmware installed. Visit the official HP support website for your printer model, and download and install any available firmware updates.
• Check for Paper Jams: Open the printer cover and check for any paper jams. Clear any obstructions you find and make sure the paper path is clear.
• Reset the Printer: Perform a factory reset on the printer. Keep in mind that this will reset all settings to their default values.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support 

[MichaelReed1]

My 4520 printer is completely unresponsive, blue screen only, no error message, no other lights, touch screen unresponsive. I did the unplug, hold power button, & replug reset, no avail. Cannot remove cartridges as they will not center when I open the lid. Does not respond to print commands from any source. Does not respond to printer software from my computers start menue. Ran scan doctor, no avail.

Suggestions?