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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎11-24-2020 11:15 PM

HP Recommended
Product: HP Pro 8020
Operating System: Microsoft Windows 10 (64-bit)

Hi there, 

I am able to scan documents from the ADF via the desktop App to a folder.

I can't scan the some documents from the ADF using the control panel on the printer.

The document scans but doesn't appear to save anywhere.

Does anyone know how to solve this problem?

 

Thank you

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-25-2020 05:10 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can you go to the computer settings and activate the MS update?

 

After that, try the scan again and let us know if that resolves the issue.

 

Thanks.

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

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3 REPLIES 3

‎11-25-2020 05:10 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can you go to the computer settings and activate the MS update?

 

After that, try the scan again and let us know if that resolves the issue.

 

Thanks.

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎11-28-2020 10:15 PM

HP Recommended

Thank you so much, it didn't work before but worked today. Thank you so much

Was this reply helpful? Yes No

‎11-29-2020 03:21 AM

HP Recommended

Hi @Big_Phil013 ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No
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