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Level 1
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Solved!

HP 8020 Not Scanning From ADF

HP Recommended
HP Pro 8020
Microsoft Windows 10 (64-bit)

Hi there, 

I am able to scan documents from the ADF via the desktop App to a folder.

I can't scan the some documents from the ADF using the control panel on the printer.

The document scans but doesn't appear to save anywhere.

Does anyone know how to solve this problem?

 

Thank you

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Level 15
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HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can you go to the computer settings and activate the MS update?

 

After that, try the scan again and let us know if that resolves the issue.

 

Thanks.

 



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
Author
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HP Recommended

Thank you so much, it didn't work before but worked today. Thank you so much

Level 15
Level 15
13,077 13,030 1,322 3,368
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HP Recommended

Hi @Big_Phil013 ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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