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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎01-31-2022 10:55 AM

HP Recommended

My HP Officejet Pro 8025 is less than a year old and when I scan documents a colored streak appears in the middle of the scan. Any suggestions on how to fix it?

Category:
1 REPLY 1

‎02-05-2022 07:48 AM

HP Recommended

@Colin811

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,
Firstly, let's update the printer firmware:

And, also refer to the article: Fix scanning problems By the end of the article you will be able to isolate the issue.

 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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