HP 8028 ALL IN 1 WON'T GO INTO NORMAL FAX NOW MODE

[ELS1945]

FAX WON'T DISPLAY THE NORMAL FAX NOW ICON; IT GOES TO SEND AND RECEIVE OR SEND LATER

[A_Gayathri]

Hi @ELS1945 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

I understand you're experiencing an issue with your HP OfficeJet Pro 8028 printer's fax functionality. 

Here are a few steps you can try to troubleshoot this problem:

• Restart the Printer: Sometimes, a simple restart can resolve many issues. Turn off your printer, wait for a few seconds, and then turn it back on.
• Check Fax Settings: Ensure that the fax settings on your printer are configured correctly. Look for any settings related to "Fax Now" mode and ensure they are enabled.
• Update Printer Firmware: Make sure your printer has the latest firmware installed. You can usually update the firmware through the printer's settings menu or by visiting the HP support website and downloading the latest firmware for your specific printer model. Update the firmware on an HP printer
• Reset Fax Settings: If the issue persists, you may want to try resetting the fax settings on your printer to their default values. This can often resolve configuration-related issues. Refer to your printer's user manual for instructions on how to reset the fax settings.
• Check for Software Updates: Ensure that your printer software is up to date. Visit the HP support website and download any available updates for your printer model and Windows 11.  Software and Drivers for HP OfficeJet Pro 8028 All-in-One Printer

Refer to this document: HP OfficeJet Pro 8028 All-in-One Printer User manual

HP printers and fax machines - Resolve fax problems

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.