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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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08-14-2022 10:47 AM
Product: HP OfficeJet Pro 8720 All-in-One Printer
Operating System: macOS 11.0 Big Sur
Printer works well.
Scanner was brilliant until recently.
I have reset printer.
It will scan with other software but I like this program.
Any help would be so appreciated.
2 REPLIES 2
08-24-2022 09:40 AM
Welcome to the HP Support Community
I understand you are facing a scan-related issue with your HP OfficeJet Pro 8720 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.
To assist better:
- Was there any recent update on the printer?
- What is the error message you get while you try to scan?
- Which application are you trying to use?
- Are you able to copy fine?
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
10-04-2022 04:28 AM
I have the same problem: I can scan from everywhere on my HP Envy Pro 6420 except via HP Smart from macOS Big Sur (new laptop). I can from macOS Catalina via HP Smart (old laptop), I can from Android, macOS Image Scan, HP Easy Scan (but poor quality: scans have line streaks absent in the original pages).
Every time I attempt a scan from macOS Big Sur, I get that it can't connect to the printer's scanner, or the printer's scanner is unavailable.
Uninstalling/re-installing both HP Smart and the printer doesn't help. Nor it does resetting macOS' printing system or even factory resetting the printer.
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