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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
numitec
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HP 8500 fn1 flatbed scanning

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HP Digital Sender Flow 8500 fn1 Document Capture Workstation
Ubuntu LTS

Hi,

 

  I need to scan from the flatbed and then save to a network folder.

 

  Where I set the 'flatbed' option, because all I see is the ADF.

 

  Thanks!

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Repairatrooper
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I don't have an FS3 device anywhere near me so I can't confirm that. I thought that FS3 offered job build but I could be wrong. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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Repairatrooper
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Assuming you are using the direct scan to folder setup then there is nothing to set, you simply load the page on the glass and make sure you have nothing loaded in the ADF and the device will scan from the flatbed automatically. If you have a sticking or faulty paper presence detect sensor in the ADF then that might cause the scanner to think that there is always something loaded in the ADF.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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numitec
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Thank you Repairatrooper.

 

Yes, that's the approach already in use. But the client needs to put the document' papers in the ADF and the envelope in the flatbed, so they can scan one after the other.

 

Is there any workaround?

 

With best regards.

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Repairatrooper
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You should be able to use the job build function to allow the addition of pages from the flatbed. On devices running Futuresmart 5 this feature is set here under Scan  Mode.

 

Repairatrooper_0-1658471764018.png

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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numitec
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Really appreciate your help.

 

The web console of the scanner shows Futuresmart 3 as an option, but it is only seleted Futuresmart 2. Should I change to Futuresmart 3? Is there any cost associated?

 

Screenshot from 2022-07-22 08-03-15.png

  Thank you.

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Repairatrooper
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Update to 3.9.9 and yes you should be using FS3 mode not FS2 for added security.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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numitec
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Thank you, Repairatrooper. I've updated to the latest firmware:

 

Screenshot from 2022-07-23 09-33-23.png

So to confirm with the forum, this device (HP 8500 fn1), can't go further than FS3, so there isn't a possible work around to setup a scan with both "sources": envelope from the flatbed and pages from ADF?

 

Really appreciate your time.

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Repairatrooper
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I don't have an FS3 device anywhere near me so I can't confirm that. I thought that FS3 offered job build but I could be wrong. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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