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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Woodyke
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HP 8710 All-in-One HP Smart Scanning Not Working

HP Recommended
HP 8710
Microsoft Windows 10 (32-bit)

Scanner stopped working.  Was using HP Smart app.  When I try to scan, it asks me to log in and then a white window shows up and stops working.  I have tried everything that is on the board, updated firmware.  removed the device and reinstalled, set the device back to factory setting, etc.  Any other hints to help out?  

 

 

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Jay_G24
HP Support Agent
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Hi @Woodyke,

 

I'd like to help!

 

Try the below suggestions-

 

1)Uninstall HP Smart 

 

2)Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps on how to do a Windows Update to install all accessible operating system update.

 

If you are accessing Windows 10, then these steps are for you.

  1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
  2. Tap on the “Check for updates” option.
  3. After clicking on that option, Windows will install the updates automatically.
  4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

3) try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

4)Reinstall HP Smart

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

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