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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
gobananasnet
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Message 1 of 10
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HP 8715 Scanning Software downloads can't be found.

HP Recommended
HP OfficeJet Pro 8715
Microsoft Windows 10 (64-bit)

I have installed all the printer's (HP OfficeJet Pro 8715) available full software package, yet there is not any for scanning unless I use the stupid HP cloud services, which I HATE HATE HATE. Why is there no longer scanning software to scan directly to my hard drive? If there is, where can I find it? This has become a major pain. I may never buy HP again. Thanks

9 REPLIES 9
The_Fossette
HP Support Agent
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Message 2 of 10
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@gobananasnet

 

I reviewed your post and I understand that you are unable to find the scanning software.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you refer to the below article on how to scan from your computer.

 

https://support.hp.com/us-en/product/hp-officejet-pro-8710-all-in-one-printer-series/7902014/model/7...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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gobananasnet
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Fails to resolve the issue.

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The_Fossette
HP Support Agent
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@gobananasnet

 

Are you able to make a copy?

 

I recommend follow the below steps and check if it helps.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

 

http://hp.care/2nikIQ9

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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gobananasnet
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Fails to be able to scan. Prints just fine. Sucky software and I hate using MS apps.

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The_Fossette
HP Support Agent
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@gobananasnet

 

Are you able to make a copy?

 

Cheers!

The_Fossette
I am an HP Employee

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gobananasnet
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I have no interest in making copies, and I'm sure from the front panel that is possible. The issue is stand alone scanning software like you used to have. I hate MS Apps.

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gobananasnet
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Also have no interest in your HP cloud product.

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The_Fossette
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@gobananasnet

 

I recommend you contact support and they will assist you in this regard. They can take remote control of your computer and fix this for you.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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gobananasnet
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Message 10 of 10
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Stand alone HP Scanner software still cannot be found, unless you want to deal with HP cloud or HP Windows Apps. You taken away scanning software. I do not need or want cloud or Windows Apps.

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