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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-13-2020 02:56 PM

HP Recommended
Product: imac
Operating System: macOS 10.13 High Sierra

I have the HP 8720 All-in-one Printer/Fax/Scan and I have noticed that whenever I scan a document to either my desktop or documents, it includes the previous document I last scanned. In other words, it shows two unrelated documents. So I wanted to see how to avoid that or alternatively delete the scan history, then scan the document again. I don't see an option to delete my scan history, and when I try to scan to a different location it still comes out with the previous document I scanned before. Any thoughts on how to fix it will be highly appreciated.

Thanks in anticipation

Albert.

 

1 REPLY 1

‎08-17-2020 06:25 AM

HP Recommended

@Albert2020, Welcome to the HP Support Community!

 

Which application are you using to scan?

 

For now, let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Try using the HP Easy Scan or Apple Image Capture to check if the issue persists. Refer to this document - How to Scan.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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