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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-05-2023 04:13 PM - last edited on ‎05-08-2023 12:28 PM by Retired

HP Recommended

HP 9010 Stopped scanning with USB computer

Category:
1 REPLY 1

‎05-08-2023 10:06 AM

HP Recommended

Hi @VB01_ 

 

Welcome to the HP Support Community!


I understand that you are not able to scan using your printer, I am glad to assist you.

 

To be able to assist you better please let me know if you are getting any error messages while scanning.

 

Let's start with a Printer Reset

 

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends directly connecting the printer power cord to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.


The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Please try this document: No Scan Options message (Windows)

 

If the issue persists please uninstall HP drivers https://support.hp.com/ie-en/document/ish_1980013-1980057-16

 

and reinstall full feature software https://support.hp.com/in-en/drivers/selfservice/hp-officejet-pro-9010-all-in-one-printer-series/239...

 

Hope this helps!


Please perform these steps and Feel free to reply to your public post for any further assistance.


Thank you for being a Valuable Member of our HP Family.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.


-Regards, 

Raj2111
I am an HP Employee

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