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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP OfficeJet Pro 9015e All-in-One Printer

I recently purchased a new 9015E and set it up as I have all my previous HP Printers.  Several weeks later I needed to scan something to a USB removable.  I keep getting a message to insert the usb in the port, but it was already in.  I took it out- tried again a number of times and finally ran out of time and found another solution.  Then I went back to find the issue.  I ended up on a chat with a HP Tech guy -- he finally asked for control of my printer.. I said ok.. figuring he would do better that way.. BOY WHAT A MISTAKE.. HE not only messed up the printer -- couldn't understand the issue, and since then the printer has not worked right.

I'm resetting the printer back to factory settings, but the Port is not working and  still does not recognize the USB drive.???

Both front and back ports don't work..

 

1 REPLY 1
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Hi @Brlipner,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

This might require one-on-one interaction to fix the issue.

 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers who should be able to sort this out. 

 

For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.