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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎07-07-2021 09:53 AM

HP Recommended
Product: HP officejet pro 9025
Operating System: Microsoft Windows 10 (64-bit)

I have a 9025 HP printer.   I want to use the touchscreen to copy in color, but I only get the option to print in Black Ink.  I have went to HP Smart to change this to print in color only & saved but it still will not print in color??

 

Also when I try & scan from the touchscreen my PC isn't listed?  How do I get it listed?

 

 

Category:
4 REPLIES 4

‎07-07-2021 10:43 AM

HP Recommended

Hi,

Please open HP Smart and click the printer status icon, then click on Advanced Settings.

Open the Settings tab, under Security click on Administrator Settings and confirm any prompt.

 

Within the Copy section enable the Color Copy option and apply the changes.


For the front panel scanning option, download and install the Full Feature Software below:

https://ftp.hp.com/pub/softlib/software13/printers/OJP9020/HPEasyStart-12.1.03-OJP9020_49_8_4576_1_F...

Once completing the software installation your computer will become available for scanning from the printer screen as well.

 

Cheers,

Shlomi

 



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‎07-07-2021 01:40 PM

HP Recommended

I now have the color & black ink option on my touchscreen for copies.   Thanks

 

I have a question on the download of the full version.   I have the HP Smart on my PC now is this different?   Can I just download this & keep the HP Smart on my PC since it has the advanced settings?  thanks

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‎07-07-2021 10:03 PM

HP Recommended

You have the HP Smart app and the HP Full Feature Software which are 2 different software options, you may follow the installation and complete the full software installation to add this option which includes front panel scanning, HP Smart remains in place and can be used as well with no issues, both can be used together.



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‎07-08-2021 05:58 PM

HP Recommended

I have downloaded & installed the HP Full Feature Software but it is still not working & I can't find where it went on my PC, I can only find the HP Smart app?   It is not in programs or in the apps anywhere?  I do get this error on scripts  but I just press yes to continue & it installs.  but not listed anywhere and it is still not bringing up my PC so I can scan from touch screen.   

LB28_0-1625788506725.png

It would be great if HP would put out an app that can do all this.   It is flaky for sure.   Any ideas on what I can do now?   thanks for any help you can give me.   I have other problems with this HP Smart app that I didn't have before I installed it.   I can't change the path where my digitial faxes go either and where they were set up before I put on the HP Smart isn't working either.   Driving me crazy, I hope someone can help.   Thanks

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