HP 9135 SCANNER DOES NOT SCAN WITH TOP AND SIDES LOOKING SQUARE. ANYBODY KNOW WHAT'S GOING ON?

[JIMSHOEKID]

WHY DOES MY SCANNING FUNCTION NOT SCAN DOCUMENTS WITH THE TOP EDGE AND SIDE EDGE SQUARE.  THE IMAGE IS TILTED.  I HAVE TRIED REPEATEDLY TO USE THE DOC. FEEDER OR MANUALLY PUT THE DOCUMENTS ON THE PLATE SQUARE AND THE IMAGES KEEP COMING UP TILTED.  WHAT'S UP WITH THIS?

[Dragon-Fur · Accepted solution]

@JIMSHOEKID 

Welcome to the HP Community --

A couple of places to (re)check...

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Printer - Printhead Alignment

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Print Quality > Tools > Printhead Alignment

EWS_9135_Tools_Print_Quality_Tools_4

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Printer -  Scanning Application

If you are using HP Smart / HP App, make sure the "just after scan" image is capturing the expected edges of the scanned content.  The "automatic" Detect Edges boundary can be skewed to what the scanner "sees" and might not be correct.

If all else fails, check whether you can correct the skewed content after the scan and before you save or print the file.

Use the Edit > Crop feature to correct skewed content.

HP_Smart_Win_Scan_Document_Save_16

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Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 9135e All-in-One Printer  

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[JIMSHOEKID]

Dragonfur, 

Thank you!!  I used the scan function via the HP Smart App and that corrected the problem of a skewed image.  I have no idea what that is.  Previously, I have always used "Image Capture" provided by Apple and that worked for scanning.  HP makes this simple function, i.e. scanning a real pain.  Even in trying to say "thank you" I have to navigate to a site and wade through a list of questions to get to you.  I am not impressed but I did want to express my gratitude.  I have hound HP to not be very helpful.  My previous EPSON printer scanner was so easy to use but unfortunately it conked out.  I could not find a comparable printer save for the HP 9132 I purchased last year.  

JIMSHOEKID

[Dragon-Fur]

@JIMSHOEKID 

You are welcome.

I am sorry navigating the site is difficult - I am glad that the issue is resolved.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[JIMSHOEKID]

Notwithstanding my angst at the newly learning procedure, I am grateful that somebody explained to me that I need to use HP Smart as my control for scanning and not the Image Capture provided by Apple.  This may seem a small thing to you but it is a big help to me.  So, again, thank you.

[Dragon-Fur]

@JIMSHOEKID 

It's a nice printer --

Hopefully, after a necessary learning curve, you will like your printer as much as I like my 9135e.

More of what the printer can do...

After loading / changing paper according to the instructions in the user manual,

Alert the printer to the paper size / paper type.

Load Paper / Load Media --

 User Guide - HP OfficeJet Pro 9130e Series

OR

 User Guide - HP OfficeJet Pro 9130 - HP OfficeJet Pro 9130b

Next,

The Tray and Paper information is available -- and can be adjusted -- on the printer control panel and / or using the Embedded Web Server (EWS).

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Paper > Trays > click on Tray to configure

Next (as available)

Section Print > Default Print Options > Select default options / tray

EWS_9135_Tray_and_Paper_9EWS_9135_Print_Default_Print_Options_9

Tray and Paper – Paper Size / Paper Type / Paper Weight

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS (Embedded Web Server) provides access and control for Settings, including Tray and Paper.

Reminder

HP Smart / HP App Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.

Notes

Depending on the printer model, the Printer Control Panel touchscreen might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

Newer printer?  Touchscreen Printer Control Panel locked against making changes?  Try username "admin" and the PIN located on the sticker on the inside of the front door of the printer.

Trays

• If the printer lacks a second tray, all paper / types are supported in the single available tray.
• Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.

Custom size?

If your paper is a custom size, look for "Custom" in the full list of paper sizes.

Remember >> Printers with more than one tray might only support custom paper sizes and types in one tray.

If EWS does not allow setting the paper size or size “Custom”,

If the printer includes a touchscreen display printer control panel,

Look for the setting for “Custom” in the Printer Control Panel after (re)loading the paper to be used

NOTE:  Size Custom is not available for all printers

What? 

Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.

Depending on the printer model, Tray 1 might be used for Custom media. 

In this scenario, Tray 2 might only support Plain paper, perhaps in limited sizes.

OR

If the "Custom Paper Tray" is Tray 2, then Tray 1 might only support Plain paper / limited sizes.

Printers that include a Photo Tray generally limit the size and type of paper that the Photo Tray supports.  Example:  Depending on the printer model, the Photo Tray might support only 4x6 inch photo paper.

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Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"