HP All in one Printer 3540 window 7 32 bit not able to run Print & scan Doctor

[sudha12]

I having issue with scanner some time it works fine some time not. stops scanning half done page. have trieed all possible options. Resetting printer. some time get error not able to communicate with scanner. Changed USB series cord. Changed USB port on lap top for connecting. I cannot run Print & Scan Doctor get error message canot delete out put file. At a loss as what to do. Today iwas able to scan 2 pages and after that not scanning. help reqiuired. I may add I am using Origional HP inK catrtridges . No Refill

[Raj_05]

Hi @sudha12,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're facing multiple issues with your HP Deskjet Ink Advantage 3545 E-All-In-One Printer, particularly with scanning and running the HP Print and Scan Doctor. Let's try to resolve these problems step by step.

Scanner Issues

Check Scanner Settings:

• Ensure that the scanner settings are correctly configured in your scanning software.
• Verify that the resolution is set to an appropriate level (e.g., 300 DPI) as very high resolutions might cause issues.

Update Drivers:

• Make sure you have the latest drivers installed for your printer. You can download them from the HP Support website.
• Choose your operating system (Windows 7 32-bit) and download the appropriate drivers.

Run Windows Troubleshooter:

• Go to Control Panel > Hardware and Sound > Devices and Printers.
• Right-click on your printer and select Troubleshoot.

Check USB Connection:

• Ensure that the USB cable is securely connected to both the printer and the laptop.
• Try using a different USB cable if you haven't already.

Clean Scanner Glass:

• Make sure the scanner glass is clean and free from dust or smudges. Use a soft, lint-free cloth and a non-abrasive cleaner.

[Raj_05]

HP Print and Scan Doctor Error

If you're receiving an error about not being able to delete the output file, try the following steps.

Run as Administrator:

• Right-click on the HP Print and Scan Doctor executable file and select Run as administrator.

Check File Permissions:

• Ensure that you have write permissions to the folder where the output file is being saved.
• Navigate to the folder, right-click on it, and select Properties.
• Go to the Security tab, and make sure you have full control over the folder.

Clear Temporary Files:

• Clear the temporary files on your system by running Disk Cleanup.
• Go to Start > All Programs > Accessories > System Tools > Disk Cleanup.
• Select the drive you want to clean and click OK.

Reinstall HP Print and Scan Doctor:

• Uninstall HP Print and Scan Doctor from your computer.
• Download the latest version from the HP Support website and install it again.

Troubleshooting

1. Restart Devices:
   • Restart both your printer and laptop to clear any temporary issues.
2. Check for Windows Updates:
   • Ensure that your Windows 7 is up to date with the latest patches and updates.
   • Go to Start > Control Panel > Windows Update and check for updates.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[sudha12]

I wanted to implement the Procedure as Suggested by  support group Alden 4 post dated 5 july  to issue not able to scan of run Prinnt & Scan Doctor. When i powered on Printer . Error message displayed as Under

Error Code

OXC4EB823F

HWLM1CC12C

Have Tried Power Off . Pulling Power Cord . Waiting for 30 seconds. Restart same Error code appears again.

Help Requested.

My comupteroperating system Window 7 Proff  32 Bit. .Official Version 

[Raj_05]

Hi @sudha12,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support