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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-04-2021 04:29 AM - last edited on ‎04-22-2026 07:55 AM by Moderator

HP Recommended
Product: ENVY 7640

I have recently changed my laptop and now I find that I am not able to scan using the ADF within HP App- it scans but then does not generate the images (and consequently cannot save). If I scan using HP App using the Scanner Glass, it scans perfectly, but I then have to change (manually) each sheet and re-scan which takes a lot of time. The HP Scan app does work perfectly using the ADF though.

 

Why is this? The only change is that I am on the latest Windows10 version on a brand new Dell laptop.

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1 REPLY 1

‎08-04-2021 08:28 AM

HP Recommended

Seems to be the same problem reported here which there has been no solutions as of yet:

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Latest-HP-Smart-update-scans-blank-page-from-D...

 

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