HP Color Laser Jet Pro MFP 3301 can not scan 2-sided

[rinteestw44]

I’ve setup scan to email properly, it works when scan single-sided but it shows this error message when I set to scan 2-sided. 
I tried with HP App too. It works when scan with document feeder, but fail for document feeder 2-sided again. 

[Dragon-Fur]

@rinteestw44 

Welcome to the HP Community --

Paper Size / Type  -- that is, the Media Specifications impact the normal results as do the Scan to Email options.

• If the issue is due to the original paper size, original sides, or related Scan to Email settings, perhaps (re)check the job defaults in EWS > Scan > Scan to Email   -- Correct if / as necessary.
• Example >> Scroll down to section Printer - EWS - Scan to Email - Email Servers / Scan to Email

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Printer - Scan Specifications

Duplex ADF Scanning	Yes
Duplex Print Options	Automatic

Copier Settings

Binding Margin; Booklet; Color; Duplex; ID Copy; Lighter/Darker; Number of Copies; N-up; Original Size; Paper Size; Paper Source; Paper type

Scan Size Maximum (ADF, Imperial)	8.5 x 14 in
Scan Size Maximum (ADF,metric)	216 x 356 mm
Scan Size Maximum (flatbed, imperial)	8.5 x 11.7 in
Scan Size Maximum (flatbed, metric)	216 x 297 mm
Scan Size Minimum (ADF, imperial)	5.8 x 8.3 in
Scan Size Minimum (ADF, metric)	148 x 210 mm

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Printer - Load Original in ADF

 User Guide – HP Color LaserJet Pro MFP 3301-3304/3388 Series

Page 22

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Printer - EWS - Scan to Email - Email Servers / Scan to Email

 User Guide – HP Color LaserJet Pro MFP 3301-3304/3388 Series

Page 32

Open your Browser >

Type / enter the Printer IP address into URL / Address bar

1)  Section General > Email Servers

And, next

2)  Section Scan > Scan to Email

EWS_9135_Scan_to_Email_Default_Options_9

EWS_General_Email_Servers_App-Password_2

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Printer - EWS - Scan to Email - Quick Sets

 User Guide – HP Color LaserJet Pro MFP 3301-3304/3388 Series

Page 34

Open your Browser >

Type / enter the Printer IP address into URL / Address bar

Section Quick Sets > Select one of: Add / Edit / Copy / Delete Quick Set Profile

EWS_9135_Quick_Sets_Email_PDF_1-2_4EWS_9135_Quick_Sets_Email_PDF_3_4EWS_9135_Quick_Sets_Email_PDF_4-5_4

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Message Content References

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Technology Tips - Video Gallery from our HP Expert greenturtle

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

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 Enter the device type and model name of your HP product

OR

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OR

HP Color LaserJet Pro MFP 3301-3304 3388 Printer Series

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[rinteestw44]

Hi there,

Thank you for your reply. I don’t think it’s reason by Scan to email not properly setting. I still can Scan to email with single sided option, only have error when choosing 2-sided mode. 

Also I it’s not related to paper size as well, I tried different size options with single side, they are all doing well. But as long as I choose 2-sided, it shows error again. I tried using App itself has same result with Scan to email too. Please advise how I can troubleshoot this.  

Thank you so much

[Dragon-Fur]

@rinteestw44 

You are welcome.

You know your printer better than I --

Having done your due diligence, it's likely as you say.

I understand the setup, the process, and the procedures --

I don't know your hardware.

Perhaps peruse the documents and videos in Troubleshooting 

There is a lot there.

There are several references to updating the Firmware -- worth a quick check.

What else?

I don't find advice for a Power Reset (Unplug for 60 seconds > Plug in and boot).

Power Reset is a common "fix" for inkjet printers used to shake out odd glitches -- 

It might be a disaster to do the same to a Laser Printer.

@Repairatrooper 

Is there a "Power Reset" / "Power Restart" for this model Laser printer?

HP Color LaserJet Pro MFP 3301-3304 3388 Printer Series

Anything else?

Thanks for any words of wisdom.

==========================================

Should I think of anything else, I'll post back.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[Repairatrooper]

First, let us take 2 steps backwards and confirm a couple of things that I did not see glancing over this thread.

1. Has it ever worked?

2. Are you able to double sided copy? This will help to determine if we have a possible hardware issue. If you can double sided copy we know the hardware is good and then can move to software or firmware issues.

3. Is the firmware of the device current? 

6.28.1.35-202511201716 is the current version as per the HP support site, released in early December 2025. Do not trust the automatic update from the control panel as there have been issues in the past with the version posted to the automatic site being a version behind.

4. If all else does not provide answers then your best option is to perform a factory restore from the control panel.

[Dragon-Fur]

@Repairatrooper 

Thanks - that all makes sense.  ✔️

I've had to hand check / update the Firmware on my 9135e (true - different product type).

and

I've also had to (early on when the printer was new-ish) had to restore the factory settings.

Painful but ultimately useful.

@rinteestw44 

User Guide – HP Color LaserJet Pro MFP 3301-3304/3388 Series

Page 127

AND

 HP LaserJet Pro MFP 4301, 4302, 4303 - Restore the factory-set defaults

and

Possibly here though I cannot verify, not having access to the hardware --

Open your Browser >

Type / enter the Printer IP address into URL / Address bar

Section General >

Select Restore Default Settings > Restore All Factory Defaults

EWS_9135_Restore_All_Factory_Defaults_5

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"