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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎06-15-2022 05:24 AM

HP Recommended
Product: HP Color LaserJet MFP M477fdn

Hi HP Community 

I have a printer HP Color LaserJet MFP M477fdn. The error occurs when accessing the scan option

> scan 

> Menu Scan

> Scan to Network folder

> select Folder 

>Scan

> returns back to the main menu screen

 

I have attempted to Update the firmware and hard reset the printer however the error still occurs. My only option would be to Factory reset the printer and reconfigure again. Is there any other solutions HP community can help me with. 

 

Regards 

Category:
1 REPLY 1

‎06-18-2022 01:48 PM

HP Recommended

Have you confirmed that the scan to folder location is still accessible and the username and password are still valid? Windows updates can sometimes cause files shares to be disabled and is the most common issue that I run across.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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