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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Microsoft Windows 10 (64-bit)

My LaserJet MFP M480 will no longer scan to email. When checking the Outgoing Email server settings, the printer will not verify email credentials, giving an error stating that the username or password is incorrect. I've tried 3 separate sets of email credentials, verifying each time the username and password are correct, but the printer still gives the error and the setup process cannot be completed. I factory reset the printer and tried entering the outgoing email server settings again but still receive the same error. Any advice is appreciated.

1 REPLY 1
HP Recommended

If using Office365 or google mail, you will need to create an app password in order to scan to email. Your standard credentials will not work. Both Microsoft and google have documents on properly configuring your account and your device.

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