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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-02-2022 04:12 AM

HP Recommended
Operating System: Microsoft Windows 11

I need a new mylar strip for my printer but i can't seem to find the strip online.

My documents show stripes when i scan and send them to my email.

I have already tried cleaning my scaner but it does not work.

Underneath the questions i have:

  • Are the strips that are availible online universal? 
  • Can i remove the strip and clean it manuelly?
  • Do i need to cut the mylar in the shap of my strip?
Category:
2 REPLIES 2

‎08-02-2022 12:35 PM

HP Recommended

The ADF mylar strip should never be removed, it cant be purchased as a replacement part from HP, you only need to clean it regularly.




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‎08-02-2022 04:36 PM - edited ‎08-02-2022 04:38 PM

HP Recommended

HP does offer a replacement PN B3Q10-00060 or you can purchase this https://www.ebay.com/itm/274957252924

 

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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