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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Color LaserJet Pro MFP M479fdn

The Scan2Email Feature of our two MFP M479fdn printers suddenly stopped working. Network Infrastructure did not change, nor did the Scan2Mail settings. Other MFPs in the same location are still able to scan. I installed the latest firmware, but it did not help.

 

The only message I get is "Systemausfall" (german for System Failure). There is no log entry at all about it.

 

Any ideas? This happened simultaneously on both models we own, so I rule out a hardware error.

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