HP DESKJET 2630 SCANNER DOESN'T WORK

[Stefy76]

HELLO! I have this problem with my deskjet: the printer is ok but the scanner hasn't worked for a few days. When I launch the scanner, the message appear "the scanner failed to complete the overview scan".

Can you help me? Thanks!!

[sandytechy20]

@Stefy76

Welcome to the HP support community.

Did you make a copy and check if that copies fine?

Meanwhile:-

Check the scanner bar functionality: partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass then it should be a scanner issue.

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Stefy76]

Dear Sandy,

I haven’t resolve the problem. The print is ok but scanner doesn’t work. 
I don’t know if the problem is my Mac with Big Sur operating system...

[sandytechy20]

@Stefy76

Did you make a copy and check if that works?

[Stefy76]

Dear Sandy,

the print is ok. The scanner doesn’t work. 😞

I don’t understand..

[sandytechy20]

@Stefy76

Check the scanner bar functionality: partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass then it should be a scanner issue.