HP Desk Jet 3522 will only scan photos in black and white

[GaryNowlin]

My HP 3522 will only scan photos in black and white, not in color.

[Sneha_01]

Hi @GaryNowlin,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP DeskJet 3522 is only scanning in black and white instead of color, there are a few troubleshooting steps you can take to potentially resolve this issue:

Check Scanner Settings: Make sure that the scanner is set to scan in color. You can usually find this setting in the scanner software on your computer. Look for an option that allows you to choose between black and white, grayscale, or color.

Update or Reinstall Scanner Drivers: Outdated or corrupt scanner drivers can cause problems with scanning. Visit the HP website, find the support page for your printer model, and download the latest drivers. Installing the latest drivers can resolve these issues.

Check the HP Software: Ensure that the HP scanning software is properly installed and configured. If there are issues with the software, consider reinstalling it. Make sure to download the latest version from the HP website.

Check Connection: Ensure that the printer is properly connected to your computer. If you are using a wireless connection, try switching to a USB connection or vice versa to rule out connection issues.

Scan from Another Application: Try scanning using a different application. For instance, if you are using HP's scanning software, try using Windows Fax and Scan or Apple’s Preview, depending on your operating system. This can help determine if the issue is software-specific.

Reset the Printer: Sometimes, resetting the printer can resolve scanning issues. Turn off the printer, unplug it for a few minutes, then plug it back in and turn it on.

Check for Hardware Issues: If none of the above solutions work, there might be a hardware issue with the scanner itself.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support