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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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CG33
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HP Desk Jet 3631 Prints but no longer opens scanner dialog box on computer

HP Recommended
HP DeskJet 3631
Microsoft Windows 10 (64-bit)

My HP Deskjet 3631 no longer interfaces with my computer for scanning.  The printer will print but no longer opens dialog box on computer to scan. My operating system is Windows 10 and 64 bit. Went to site of compatible printers for Windows 10  but this one not listed.  Ran HP print and scan doctor in scan mode and it locked up when it came to t he windows (WIA) scan. Just updated the Print and Scan Doctor today. This all use to work until today, 6/5/2021.

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CG33
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On computer proceed as follows:

Click Start. Click Run and type "devmgmt.msc" without quotes.

Click select your computer as the location to scan in menu bar

On the Action icon at top, click Scan for hardware changes.

Close the Device Manager window and restart computer

The fixed my problem!

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CG33
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HP Recommended

On computer proceed as follows:

Click Start. Click Run and type "devmgmt.msc" without quotes.

Click select your computer as the location to scan in menu bar

On the Action icon at top, click Scan for hardware changes.

Close the Device Manager window and restart computer

The fixed my problem!

View solution in original post

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CG33
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This repair memo was taken from a Microsoft forum. It was not created by me but it solved my problem so I passed it along.

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