HP DeskJet2131 Since iupgrading to Windows 11 my scanner does not work

[lorra2]

HP Deskjet 2131 only prints does not scan. Have tried turning off and unplugging computer and HP . Error message continues  also slightly lifted lid and light is working. Warranty expired.

[Kumar0307]

@lorra2, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to scan. Are you using the HP Smart app to scan?

Do you get any errors?

Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix scanning'.

Alternatively, use HP Scan and Capture app: Use this free app available from the Microsoft Store to scan photos or documents.

Go to Installing and Using HP Scan and Capture (Windows 10) for more information.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!