HP Deskjet 2722 makes only solid black or solid color copies.

[LNore]

My HP Deskjet 2722 works fine (printing, scanning, etc.) but when I want to make a copy, the copies come out with solid black lines or solid color lines that blot out the text on the page completely.

[sandytechy20]

@LNore

Welcome to the HP support community.

I understand that you are getting copy quality issues, I am glad to assist you.

Follow the steps mentioned here to fix  the issue:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[LNore]

The printer works fine when I'm just printing a document. When I scan or copy, the output is full black or color ink, which makes me think it's a software issue, not a nozzle or alignment issue.  I've spent the entire afternoon uninstalling and reinstalling software. I tried to update the firmware but after download, I can't update the printer through the app that comes with the firmware. I try to select my printer but the check box does not fill in.

I'm pretty ready to take the printer to the dump. Maybe you can suggest something else. By the way, you folks really need to come up with better software -- this HP software is by far the worst I've ever used. 

[sandytechy20]

@LNore

Check the scanner bar functionality: partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass then it should be a scanner issue.

[LNore]

The light on the scanner bar is lit as it moves across the surface. If I have no paper in it, the copy comes out light. If I put anything in it, the copy comes out black.

[sandytechy20]

@LNore

Clean the scanner glass and parts

• Turn off the printer, and then disconnect the power cord.
• Lift the scanner lid.
• Spray a soft, lint-free cloth with glass cleaner, and then wipe the scanner glass, glass strip (if present), the white backing under the scanner lid, and the white strip under the lid (if present) until clean, dry, and streak-free.
• CAUTION: To protect the interior printer parts, do not spray the cleaner directly on the glass or on the underside of the lid.

• Reconnect the power cord, turn on the printer, and then close the scanner lid completely.

Keep me posted.

Cheers.

[LNore]

I followed your directions and am still getting solid black or color lines. Any other ideas? 

[sandytechy20]

@LNore

This seems to be a hardware issue and requires one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.