HP Deskjet 3631 scan problems

[Tolivers]

I have been able to scan documents to my computer with HP Smart. I performed a windows update and now HP Smart is telling me it cannot connect to my scanner.

[Dragon-Fur]

@Tolivers 

Welcome to the HP Community Forum.

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Consider

Restart everything, including the router that controls your network.

No Joy?

Reset HP Smart Application

Reset the HP Smart application - This action removes the app data.

Open Settings > Apps > Apps and Features

Search and Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

HP_Smart_Win_Apps-and-Features_ Reset_3

If the app Reset does not work

Consider

Uninstall the HP Smart App from Settings > Apps > Apps and Features

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP DeskJet 3631 All-in-One Printer 

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